SHIPPING & DELIVERY
COVID-19 & ITS EFFECTS ON OUR WORK
** PLEASE NOTE: DUE TO THE CURRENT SITUATION WITH COVID-19 AND MULTIPLE EXTENDED LOCKDOWNS OUR DELIVERY TIMELINES HAVE CHANGED. PLEASE LOOK FOR THEM IN THE DESCRIPTION OF THE PRODUCT YOU ARE LOOKING TO PURCHASE. WE WILL NOTIFY YOU ONCE YOUR ORDER IS READY FOR DISPATCH. FOR ANY FURTHER QUERIES OR INFORMATION PLEASE FEEL FREE TO CONTACT US VIA EMAIL ON OR VIA 0091-9881168999. WE HOPE YOU AND YOUR LOVED ONES ARE SAFE!
ORDER PROCESSING TIME
The products are made to order and will be dispatched them from our studio within 10-20 working Days from the date you place your order, unless mentioned otherwise due to the current situation.
Kindly note this extension on Made-To-Order pieces is a result of being unable to produce for the last 60 Days and we appreciate your understanding in this matter.
Orders are processed and shipped between 20-36 days working days (not including Weekends and Public Holidays) depending on the nature of your chosen product. The approximate time for dispatch of a product will be mentioned in their description for your understanding.
Shipping within India
Shipping within India is free of charge. Delivery to major cities usually takes 1 to 3 days from our studio in Pune. For smaller cities we require 3 to 5 days of delivery time. Kindly note that we will not be able to dispatch products as per schedule if there are any incomplete addresses or incorrect contact details.
International Shipping Charges are based on your order value.
You will be able to view the final shipping charges in your cart once you are ready to pay. Kindly note that post dispatch delivery times differ based on your location between 4 to 10 working days from our studio in Pune.
You can get more information on our Shipping & Returns below.
For international shipping, you may have to pay additional duty charges, if levied at the time of reaching your country. Ka-Sha takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. If a customer decides to reject a parcel at the customs, Ka-Sha shall not be responsible for any refund.
For any specific requirements kindly write to us at : firstname.lastname@example.org
If you wish to cancel you order please write to us at email@example.com within 24 hours of placing your order. Any cancellations after this duration will not be considered.
An order once placed during our Sale Event cannot be cancelled or exchanged. All purchases made during Sale Events are considered final.
RETURN AND EXCHANGE
Your standard purchase is eligible for Return or Exchange if you find that you have received an incorrect product from what you placed an order for OR if your product has a quality or manufacturing defect of any sort. You will need to notify us about this within 2 working days (48 hours) of receipt of the product, based on the day it has been delivered to you by your chosen method of delivery. Please write to us at firstname.lastname@example.org for any related issues.
Returned merchandise must not be worn, altered or washed and must have all the original tags intact.
Returns will be processed only once the merchandise has undergone a quality check on the receipt of the garment.
The return package should not be damaged or missing any item and will also need to be approved by our quality checking team.
Heart To Haat holds the right to refuse any Return that does not comply with the above.
Please do not send any product without prior intimation. The cost of shipping for the products to be returned to our studio in Pune shall be borne by the customer.
The cost of any exchange or return has to be borne by the customer.
A purchase made during our SALE EVENT cannot be returned or exchanged. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue and review it. The decision to deem it fit for an exchange lies with the team at Ka-Sha.
For any returns from overseas, please note that all paperwork and the the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.
CUSTOM MADE PRODUCTS
Please note that you will not be entitled to cancel or return an order for any bespoke or customised item unless the product is faulty or not as described.
Heart To Haat reserves the right to not accept returns in case the product is used or damaged by the customer.
We do not offer a refund on any purchases unless in the case Kindly write to us for any further queries related to this.
GET IN TOUCH
For any other queries, feel free to call us on 0091-9881168999 or write to us on email@example.com.